Shipping
Important information
Due to the new eu packaging regulations, we are currently unable to offer delivery to eu countries outside Germany. We are currently working on the necessary adjustments and hope to resume deliveries to other eu countries as soon as possible.
Thank you very much for your understanding.
Every order will be processed as quickly as possible and will be shipped out within 3 business days.
Processing times do not include weekends or German federal holidays. We do not offer Saturday delivery.
If you have any questions, please contact us at customercare@casa-nata.com
Return & Refunds
German orders:
casa nata offers free return shipping and will accept returns within 14 days of the receipt of your order.
Please inform us of your intention to return by sending an email to customercare@casa-nata.com. We will send you an RAN# (Return authorization number) and a prepaid return shipping label. All returned orders must include a copy of your invoice with the RAN# noted on it.
European orders:
casa nata will accept returns within 14 days of the receipt of your order.
Please inform us of your intention to return by sending an email to customercare@casa-nata.com. We will send you an RAN# (Return authorization number). You will need to cover the cost of shipping your casa nata purchase back to us, by using following shipping address: casa nata OHG, Return service, Elvirastr. 12, 80636 Munich, Germany. All returned orders must include a copy of your invoice with the RAN# noted on it.
The item should be returned unworn and in perfect condition, with all casa nata and designer garment tags still attached. It must include all original packing material, such as dust bag, customer card, and original box. Returns that are damaged, soiled or returned without their original labels, may not be accepted and may be send back tot he custormer. Your order will need to arrive to us within 14 days from the date you received it.
Orders outside of Europe:
All orders are final, as we are unable to accept returns at this time.
Refunds:
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please know that refunds can take up to 14 working days to show on your account, due to varying processing times between payment providers.
casa nata does not accept returns on any items purchased from any retailer other than casa-nata.com.
We are, of course, happy to answer any questions related to our line at any time via customercare@casa-nata.com
OS-Platform
As online retailer we (contact@casa-nata.com) are obliged, to inform you about the existing online dispute regulation (OS) oft he EU Commission wich can be contacted by the following e-mail address: http://ec.europa.eu/consumers/odr/.